FREQUENTLY ASKED QUESTIONS
Does your virtual assistants a right fit for my business?
YES! Our Virtual Assistants are heavily trained by us they also have atleast 2 years of experience in the same field, they can do more than the average VA!
I don’t know what jobs I would give a virtual assistant to do. How do I know what to give them to do?
Can I hire a virtual assistant just for one-off project?
Currently, we don’t have a projects offer but we may consider this at some stage if we get enough demand. Let us know in the Live Chat or in an email if you want us to think about this more deeply!
What is your business model like?
When I sign up, how long can I get my virtual assistant?
We have well trained and well experienced virtual assistants who can work with you as soon as posible.
Are there any lock in contracts?
We don’t believe in lock-in contracts. We want our clients to stay with us because they love what we do and get results from working with us. Having said that our team are people too so we ask that you give us at least 30 days notice if you wish to cancel your contract so that we can maintain consistency of income for the VA’s.
Does the VA become my direct employee where I need to manage payroll and HR?
Your VA is contracted to our company where we manage all Payroll, Health Care Benefits, and HR requirements. Your contract is with our company so it is arm’s length from the VA. This means you do not need to think about employment taxes, paid leave, or any other HR issues around having an employee of your own despite your VA being dedicated to your business.
What if I only want a VA for 4 or 5 hours per week? Can I buy a set number of 'pay as you go' VA hours?
**40 hours per week – 8 hours a day on a fixed schedule daily from Monday through Friday
Can you source individuals with specific / specialised skills?
We have a selection of specialists in the team to access at extra fees for things like graphic design, video editing, and WordPress website builds. This is only available to clients of ours with a VA.
Why wouldn't I just go and hire a VA myself?
What if I'm worried about the ongoing financial commitment?
Ultimately, you need to look at your cash flow and decide if you are ready to hire a person and expand or if you perhaps need to work on your sales strategy more deeply before taking this step.
How do I know if the VA is working or not? How do I manage them?
Don’t worry. We’ve got you covered here. Each Client will have an access to our time tracking tool. This tool has a screenshot feature, keybaord and mouse movement tracker. The virtual assistant is also assigned to a Team Leader who tracks their time and ensures they are following our rules and policies about availability and working hours. Each day you will receive an end of day report that includes a copy of their time tracker which details how much time they spent on each task.
What if I'm too busy to assign tasks?
If you follow our process (which we highly recommend for success), we show you how to create your list of ‘non-negotiable tasks.’ These are the daily, weekly, monthly and quarterly tasks that are super clear, with step-by-step processes attached and need to be done on time, no questions asked and no excuses. You set these up prior to your VA even starting and our Success Coach team will be mentoring your VA in the background to help achieve more success… faster.
What if I'm having issues with my VA?
Our HR and support team are available to jump in and help you manage any issues with your virtual assistant. We have done this with many clients and managed to achieve successful outcomes when we work together on the solutions.
What if my business is a mess and I don't want to show anyone what it looks like?
So many entrepreneurs feel this way! We think that if you’re concerned about this, you’re probably more organised than you think! The reality is, though, that it is far better to get your systems and processes into some sort of shape before your VA comes to work with you.
What if I want access to the same training my Virtual Assistant is getting?
The training is pretty amazing and we know you are going to want a piece of the action, too. However, we strongly believe that the training we are giving to your Virtual Assistant is stuff you as the CEO of your business should not be doing! It is also internal training only for the people we bring onto our teams – i.e. the VAs.
Is all your activity trackable using online software that we can have access too? How does this work?
YES. We use HubStaff.
Would you be able to provide a ‘summary of work’ at the end of each ‘session’?
We have our own proprietary End-of-Day reporting system that tracks time, attendance and task management that gets emailed to you daily. We also encourage the use of Asana or Trello or ClickUp or other project management software.
Where will the VA be working from- An office? Internet café? Home?
All our employees are working at home.
How fast is your Internet connection?
We always make sure our virtual assitant has at least 30mbps internet connection speed and a 10mbps internet connection back up speed.
What are the operating hours the VA can be reached?
We cover all time-zones so your VA would work in your business hours. However, we discourage contacting them outside of those agreed hours.
Can the work be extended to full time at some point?
Our virtual assistsnts are all employed full-time, so they can enjoy all of the benefits of employee status including health care and other government mandated benefits. Due to this, and our successful ‘train first’ model, if a client takes part time to start (20 hours per week is our min) then the other part of that person’s time will be filled immediately with other clients.
Is there the option to take on more staff?
Yes, we love to work with our clients on growing their team as and when they need to.
How quickly can we expect to receive replies should we have any questions?
Our customer support team is online 24 hours per day Mon-Fri and our response times, depending on the urgency of the issue range from 1 hour to 24 hours at an absolute max. Your virtual assistants is expected to be available to you during the agreed hours and to respond and be attentive while working for you.
Will I have the same virtual assistant working with my business consistently or a pool of changing virtual assistants?
We only do dedicated staff. Our virtual assistants work exclusively with the clients allocated. There are no account managers or project managers delegating to teams in the background. However, we do have team leaders and help desk support if they need help to do something new or get better results.
Why Outsource to the Philippines?
By outsourcing to the Philippines, you can free your on-shore staff to focus on core business activities and have the off-shore staff do the manual processes and administrative work. Outsourcing allows your to grow your business fast and provides you with the flexibility you need. It saves costs on building infrastructure, office space and providing supplies and HR functions. Cost-effectivity is not the only reason to outsource but you can also increase your service offerings.
Is there a language barrier in communication?
The virtual assistants we hire here in are well-educated and speaks English with a relatively neutral (US) accent. They are also aligned with Western culture. We are more than happy to set-up some test calls for you, to demonstrate this.
What’s the minimum number of staff I can employ through you?
There is no minimum number of staff you can employ through us – whether you need only one or multiple contractors or virtual assistants to join your team, we can help. We recognise that different businesses have different needs and we don’t want to limit expansion plans for your business. We see ourselves as a partner for growth, no matter the size of your organisation.